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Job

Connecting

IT Support Analyst for company in Bristol/Bath area

  • Location

    Bristol, England

  • Sector:

    Infrastructure

  • Job type:

    Permanent

  • Salary::

    £20000 - £26000 per annum

  • Contact:

    Martin Warner

  • Contact email:

    martin.warner@claremontconsulting.com

  • High Salary:

    26000

  • Low Salary:

    20000

  • Reference:

    908 - IT Support_1526544356

  • Job Published:

    about 1 month ago

  • Duration:

    Permanent

  • Expiry Date:

    2018-06-16

  • Startdate:

    ASAP

**** IT Support Analyst for Gloucestershire ****
**** IT Support Analyst for Gloucestershire ****


My client is undergoing expansion and is looking for an excellent IT Support Analyst to join a large team of motivated and hard working analysts in this lovely Gloucestershire location

The role will include, but not be restricted to...

- resolving complex service desk calls
- 1st/2nd line technical support
- analysis of logged calls
- incident identification and resolution
- provision of training
- BAU projects
- taking ownership of customer problems
- escalation management
- working to agreed SLAs

There are many other facets to this very exiting role which are laid out on the spec that I will send to interested parties

To be considered for this role you need to be able to show that you at least some of the following skills

- strong client awareness
- a very good telephone manner
- good problem solving skills
- the ability to present solutions
- change management awareness
- MS office

Please send your CV to me, Martin Warner, and I will call you back as soon as possible