**** Service Desk **** IT Support **** Customer Support ****
**** Service Desk **** IT Support **** Customer Support ****
**** Service Desk **** IT Support **** Customer Support ****

My client is looking to recruit up to three excellent Customer facing IT Support Analysts for their large central London based client. Working in a small and very busy Service support desk team you will come from either

A help desk and/or IT Support background where you are keen to build on your existing skill-set

OR.....

A IT Support background

My client is looking at string IT Support expertise but it is of paramount importance that you possess very strong customer awareness as you will be performing a very visible and public role in support of the end user

Also important is

- strong IT awareness
- understanding of ITIL
- ability to work to SLAs
- excellent team player
- awareness of MS Office, Windows, Laptops etc
- superb telephone and desk-side manner
- the ability to explain situations and solutions to non-IT people in a calm, patient and reassuring manner
- a good problem solver
- able to schedule tasks in an efficient manner
- proven troubleshooting skills

The client site is very easy to get to (post lock-down) and I welcome applications from all levels of experience, from one year upwards

Please send your CV to me, Martin Warner, and I will get back to you as soon possible

IT Support Analysts x 3 for Central London