IT Support Consultant

Posted 20 November 2020
SalaryUp to £120.00 per annum
Job type Contract
Contact NameZack Abbatecola

Job description

IT Support Consultant - Manchester - 6 Months - £120 - £130 Per day (PAYE)

Urgent project for a Bank based in Manchester, initially 6 months , Start ASAP.

Project Overview:

We are looking for a confident self-starter to assist with all the onsite helpdesk requests of a fast pace, highly technical office in a rapidly growing fintech.

You will be on the front line, dealing with colleagues who have technical issues such as their system not working as expected, or wanting to implement a new application. You are also expected to take initiative, spot patterns within your workload and work to automate the solutions to your common issues.

You will be monitoring and maintaining the computer systems as well as the networks within the organisation.


Be responsible for the smooth running of computer systems, ensuring users get maximum benefits from their equipment
Build and test laptops for new starters, ensuring they are ready to go on day 1
Maintain hardware inventory
Troubleshoot first-line and second-line issues, either face to face or remotely controlling the screen (when a user is working from home or in a remote destination)
Troubleshoot system and network problems, diagnosing and solving hardware or software faults
Replace parts as required
Review stock levels and raise as they become below optimal
Support desk/office moves for users
Set up new user accounts and profiles and deal with password issues
Work with the remote team where required to troubleshoot an issue or implement new applications/processes
Assist with internal IT projects
Test and evaluate new technology
Pick up (and raise) trends within your work and investigate ways to automate
Install/Support Printers

Qualifications :
Logical thinking ability with a solid problem-solving approach
Excellent communication skills
Superb organisational skills, with the ability to prioritise work
A good memory of how software and operating systems work
Knowledge of Windows, Mac and Linux OS
Confidence - the ability to question users of director level and above to troubleshoot issues
Basic networking skills (TCP/IP), WI-FI and network cabling (CAT5 + 6) knowledge
Some knowledge of programming (Python, PowerShell etc) for task automation
Previous experience as an IT Analyst
Experience of working within a bank environment or a technology company

If you feel suitable for the above, please apply in for an immediate review.