Junior Operations Associate


Junior Operations Associate

  • Location

    City of London, London

  • Sector:


  • Job type:


  • Salary::

    £20000.00 - £25000.00 per annum

  • Contact:

    Rosie-Grace Ford

  • Contact email:


  • High Salary:


  • Low Salary:


  • Reference:


  • Job Published:

    6 months ago

  • Expiry Date:


New Role: Junior Operations Associate
Location: South West

Why Ola?
Because we are a world leader! As one of the world's largest ride-sharing companies, we are awesome at leveraging the best of technology and building innovative solutions from the ground-up! We think differently and we don't just care about the consumer experience and product innovation - we care about our people too, because without them our journey simply wouldn't be possible.

Because we partner with the best! We work with Microsoft, Apple Music, Sony Liv amongst others, to build a high quality interactive and productive experience for our users.

But don't just take our word for it! Check out Ola Play for example - the world's first connected car platform ride-sharing, transforming commuting experiences and setting the tone for global innovation in this space since 2016! The UK is our third pit stop with many more to follow.

What will you help create that currently isn't?

What your typical day looks like….

At Ola, we don't do typical days or comfort zones! Here's where we need you…..
To manage and hire our driver team in your assigned city, reporting directly to the Assistant City Manager in the South West for the initial 3/6 months with a dotted-line to the Operations Director. The role requires a high level of attention to detail and a get stuff done attitude. Consider the following part of your "bag":
  • Leading the driver hiring process in your assigned city/cities;
  • Supporting the City Management Teams in the management of our driver teams;
  • Developing and optimizing our driver onboarding process to help you hit your supply target;
  • Scheduling drivers and increasing driver utilisation targets;
  • Ensure the successful scaling of the business due to order growth
  • Assisting the Demand Team in promotional activities such as in flyer distribution, engaging with members of the public and local businesses.

This will be your legacy at Ola on your first work birthday….
  • You are a master of leveraging optimal driver-supply against demand in whatever city you tread!
  • Rider satisfaction can be traced through to driver satisfaction.
  • Drivers feel at the heart of what OLA UK is about in your assigned city - they are highly engaged in us as a brand and impart that to the paying customer.
  • Your driver process is responsibly run from on- to off-boarding and compliments regulatory requirements.

The following is part of your DNA….
  • This is an incredibly varied job with no day being the same;
  • An attitude of getting stuff done;
  • Exceptional organisational skills;
  • Genuine appetite to progress within a fast paced start-up environment;
  • Autonomous and adaptable to an ever-changing working environment;
  • You think outside the box - every complaint is a "lesson learned" and "opportunity to be gained;"
  • You are a jack of all trades;
  • You hit the ground flying, change is not a scary word for you!
  • You have an out-going, bubbly personality and are not afraid to approach others.
  • You are not a sole trader - you understand that at Ola UK, we are greater, together!

You'll already have the following stripes:
  • You have experience in operational administration within the Transportation or Digital Spheres!
  • Field team recruitment experience;
  • Previous exposure to CRM and DRM systems and practices would impress.
  • Previous experience working in promotions or sales sets you apart.
  • Excellent Google Sheets and Excel skills (really, really good at pivot tables)!

The awesome things, you can expect to receive in return:
  • An industry-leading remuneration package.
  • Private Medical insurance.
  • Uncapped annual leave
  • 7% Competitive Employer Pension Contribution.
  • Workplace perks such as recreation activities, social events, food and coffee.
  • Discounted gym membership and flexible work schedules.
  • No birthday goes unnoticed, so expect an embarrassingly happy birthday!

And finally…

Ola is committed to its mission of building mobility for a billion people. A mission possible only through an A-Team, who work as one and are focused on being part of a lasting legacy. Take the gear up a notch and let's share the wheel - think Ola!