National Accounts Programme Coordinator

Posted 25 January 2021
Salary£26000 - £30000 per annum + benefits, pension
LocationHalesowen, West Midlands
Job type Permanent

Job description

The National Accounts Programme Coordinator is responsible for providing programme coordination and deployment for various national account customer requirements whilst supporting the national accounts sales channels and operational teams to deliver excellent customer service achieving customer Key Performance Indicators and Service Level Agreements. You will act as a project coordinator to help plan, execute, and complete assigned projects. Delegating tasks to execute and fully complete assigned projects.

How you will do it
The Programme Coordinator will maintain a close working relationship with the Installation and Service departments in order to deliver the customers aims and objectives. You will create and maintain an Asset Register and a As-fitted drawings filing system. And will contribute to program planning at concept and implementation stages. You will be providing the coordination and implementation of designated programmes. And you will ensure that service delivery is being managed in accordance with the agreed processes, including service level agreements and engineer documentation.

The programme coordinator will plan and schedule the new service delivery and the new installation rollouts, to support manpower allocations guaranteeing that programs are completed within the specified time frame. You will also prepare, produce and distribute performance reports and programmes as required internally by the operation and externally to customers. You will coordinate communication with customer during all phases of the project and you will also coordinate the work of subcontractors.

What we look for
Appropriate experience in a customer facing environment
Demonstrate a successful track record of achievement
Demonstrate the ability to network with relevant groups
Excellent communicator
Ability to prioritise tasks and achieve goals
PC literacy, including knowledge of Microsoft Office products with proven skills in data handling programs, program planning applications and web portal interfaces

Product knowledge including CCTV, Access Control, Network / IP and fire desirable.
AutoCAD experience desirable
Programme / Project Management experience
H&S accreditation