Network & Telephone Service Delivery Manager

Posted 08 October 2021
Salary£50000.00 - £75000.00 per annum + Bonus plus benefits
LocationEngland
Job type Permanent
DisciplineTechnology Recruitment
Reference20256
Contact NameMartin Warner

Job description

Due to expansion my client is looking to recruit a Network and Telephony Support Manager

The role covers a number of areas and will include

Day to day operation of Support Analysts, LAN, WAN and voice technologies, providing guidance and supervision
Responsible for the maintenance of all network related hardware and software
Respond in a timely manner to network and server anomalies and outages
Manage maintenance routines, obsolescence, contracts, suppliers of service providers
Meet SLAs on service provisions and restoration
Capacity manage assets across estate utilising monitoring platform
Act as escalation contact for service issues, out of hours
Develop documentation related to the departments work processes
Support IT Security department by ensuring delivery of its approved security policies
BAU and project workloads alongside internal resource teams to improve service
Communicate with suppliers and service providers on behalf of the company
Conduct team reviews and be responsible for personal and career development of team members

The role will involve collaborating with users, vendors and other technical staff members on priority incidents delivering service changing enhancements and improvements.

Furthermore, the role must ensure a smooth and simple process when dealing with live system issues/incidents, maintaining visibility, tracking live issues and working closely with key internal stakeholders.

To be considered for this excellent role you will need to have experience in the following areas

Managing, building and developing a team Network Analysts
Experience working with ISPs and telecoms organisations
Supplier management
Voice technologies
Knowledge of LAN, WAN, voice and associated technologies
Trouble-shoot complex, technical, multi-site and multi-disciplinary problems
TCP/IP networking and voice knowledge

This is a truly excellent role that offers great career opportunity and growth.

Please send your CV to me, Martin Warner, and I will get back to you as soon as possible