Their network infrastructure spans 428 points of presence in 362 cities. As an award-winning global managed security services provider, they help secure enterprises with our comprehensive market-leading cyber security solutions.
They serve customers around the globe from 74 offices in 28 territories, including Hong Kong, Japan, China, the United States and the United Kingdom. Together with their associates and subsidiaries, the Company serves over 675 million mobile customers around the world.
*Overall responsible and accountable for the Global Operation of Hong Kong operations and maintenance activities of network equipment Point-Of-Presence (POPs), and in-country customer service operations fronting & support.
*Lead a lean team of technical staff to manage multi-networking infrastructures, systems, links and facilities required for providing Telco WAN, data, voice, hosting, cloud and internet services.
*Provide post-sales operations support to corporate customers.
*Promote, drive working relationships with local carriers/ service providers, Joint-Venture Partners, equipment vendors to build/influence good rapport in the interests of the Company.
*Control and manage operation related costs (Capex and Opex) within allocated budget
*Cultivate and maintain effective working relationships with the regulatory authorities and local service providers.
*Negotiate with local suppliers, service providers to advance the Company's business objectives, in contain operations costs and improvements in all operational delivery areas.
*Responsible to act and response to periodic in-country Telco regulator's directive enquiries on operational & technical aspects of the business licence.
*Operate and maintain multiple network and system (SW-defined networks, WAN, data, wireless, hosting, cloud, security and internet) platforms.
*Lead/drive major Singtel customer service delivery projects for timely & successful completion.
*Assist/advice on the implementation of pure domestic access network for the customers.
*Ensure network equipment, systems, infrastructure links and POP facilities (power supply, aircon, etc) are well maintained and operating at optimum level, ensuring high level of service availability to customers.
*Oversee and ensure the hosting service quality and its operations are certificated the ISO27001 standard
*Work with local carrier providers to ensure local access circuits are provisioned on time.
*Support HQ team on critical timelines related to the provisioning and commissioning of local circuits for service delivery to customers by the RFS date.
*Conduct investigation/ post-mortem with local carrier providers on local circuit outage problems to improve fault restoration targets, measured by Time-To-Repair target.
*Engage local carrier service providers on monthly operations review to ensure the service level targets are consistently achieved.
*Support HQ in planning & installation of new network nodes & backhaul links, plus ensuring network projects are completed by the scheduled deadlines.
*Ensure the integrity/security of all our network resources and assets in manned/unmanned POP sites.
*Review/documenting procedures and to streamline interworking process flow to achieve continuous improvement in operation efficiency, cost-effectiveness and quality of service for our customers.
*Provide training programs and development for operation team to ensure they upgrade their skills continuously and are technically competent to handle new technologies and achieve competency in their work.
*Track and monitor operation KPIs targets' achievement by the team.
*Co-ordinate with HR for staff recruitment process, staff adherence to the Company core values and welfare.
*Ensure Maintenance/up-keep of proper record of all in-country network equipment, infrastructure documentation and records of customer information, capital assets and other relevant inventories.
*Ensure timely submission of relevant reports as required by the management.
*Ensure an effective of Business Continuity Planning (BCP) is always in place and well known by all the staffs.
*Perform risk analysis and assessment to the operations, plan and execute the corresponding responses plan.
*Any other duties as assigned by the line director.
*Degree in Electronic/Telecommunication/ICT or equivalent.
*ISO certification, CCNA certification, JUNOS technical certification, or equivalent would be an advantage.
*Resourceful, innovative and independent worker.
*High customer service focus and engagement skills.
*Knowledge of network topology (SW-defined networks, WAN, data, wireless, hosting, cloud, security and internet)) is required.
*Possess good leadership, teamwork, effective communication and problem-solving skills.
*Good oral and written communication skills in English, Mandarin & local native language.
*Minimum 5-7 years related working experience in telecommunication service industry.