Operation Manager

Posted 29 July 2022
Salary HK$0720000 - HK$721000 per annum
LocationHong Kong
Job type Permanent
DisciplineTelecoms Recruitment
Reference21091
Contact NameRaymond Mo

Job description

Our Client is Asia's leading communications technology group, offering businesses an array of solutions including smart cities, workforce mobility, data hosting, cloud, network infrastructure, analytics and cybersecurity.

Their network infrastructure spans 428 points of presence in 362 cities. As an award-winning global managed security services provider, they help secure enterprises with our comprehensive market-leading cyber security solutions.

They serve customers around the globe from 74 offices in 28 territories, including Hong Kong, Japan, China, the United States and the United Kingdom. Together with their associates and subsidiaries, the Company serves over 675 million mobile customers around the world.

Objectives:
*Support the operations and maintenances activities of network/hosting infrastructure , and in-country of the Company's customer fronting & support.
*Understanding of multi-networking infrastructures, systems, links and facilities required for providing Telco WAN, data, voice, hosting, cloud and internet services (e.g. MMR, Switch support activities).
*Provide pre-sales support to the Company's Product and Sales regarding to colocation services.
*Provide post-sales operations support to the company's corporate customers.
*Promote, drive working relationships with local carriers/ service providers, Joint-Venture Partners, equipment vendors to build/influence good rapport in the interests of the Company.
*Manage DC operation-related costs (Capex and Opex) within allocated budget.
*Negotiate with local suppliers, service providers for local operations procurement/ contract renewal, to achieve quality and cost-effective operations resources delivery.
*Daily house-keep/ maintenance of DC infrastructure facilities (Powe, air-con, cooling, etc) and customer hosted equipment 1st level/remote hands support and site access/visits
Responsibilities:
*Manage the Data Center environment facilities and the maintenance to ensure facilities stable
*Responsible for Data Center physical security, including physical access and security monitoring
*Ensure all activities in Data Center are properly approved and logged
*Responsible for incident management process; and act as incident manager to ensure all production incidents are properly follow up in a timely manner and resolved with solution
*Responsible for the layout and inventory in Data Center
*Manage suppliers to ensure all purchases for Data Center have high-cost efficiency and high service level
*Provide pre-sales support for RFQ and RFP activities
*Responsible for ISO 27001 internal and external audit
*Responsible for handle OPEX and CAPEX
*Developing/documenting procedures and to streamline interworking process flow to achieve continuous improvement in operation efficiency, cost-effectiveness and quality of service for our customers.
*Track and monitor the team's operation KPIs targets' achievement.
*Ensure Maintenance/up-keep of proper record of all Data Center activity and records of customer information, capital assets and other relevant inventories.
*Ensure timely submission of relevant reports as required by the customer or management.
*Ensure an effective of Business Continuity Planning (BCP) and DR plan is always in place and well known by all the staffs.
*Perform risk analysis and assessment to the operations, plan and execute the corresponding responses plan.
*Any other duties as assigned by the team leader/Technical Director.
Requirements:
*Degree in Electronic/Telecommunication/ICT or equivalent.
*Knowledge of Data Centre operations and ISO27001 is required.
*CCNA certification or equivalent would be an advantage.
*Resourceful, innovative and independent worker.
*High customer service focus and engagement skills.
*Knowledge of Power, HVAC, Fire Suppression System, Servers knowledge is would be an advantage.
*Possess good leadership, teamwork, effective communication and problem-solving skills.
*Good oral and written communication skills in English, Mandarin & local native language.
*Minimum 3-4 Years related working experience in telecommunication service industry or Data Center operation.