What you will do
The Operations Manager provides oversight and responsibility for management of the portfolio of projects executed and managed by the companies for one of our largest clients facilities in EMEA. They are responsible for providing regular project communications, both internally and externally to the appropriate stakeholders so that projects are delivered on time and within budget.
The Operations Manager provides a single point of contact to clients for resolution of project and operational issues, and performs periodic project and program reviews, making recommendations for improvement and marshalling the implementation of those recommendations. Actively participates in sequencing projects, adjusting timelines, and modifying scope documents to achieve Program objectives.

How you will do it
* Understanding the client program objectives and alignment of operational support activities to meet those objectives . Establishment of Program standards, policies and processes. Ensuring proper program alignment with all individual Projects.
* Facilitates communication with the client and internal stakeholders. Regularly engages the client to maintain current pulse on client perceptions, needs, challenges and potential business opportunities.
* Takes ownership for maintaining high levels of customer satisfaction. Advocates for the client while maintaining ability to counsel client when program improvements require client-side modifications. Strives to achieve trusted advisor status with client.
* Monitoring and providing oversight of projects. Regularly compile and communicate information related to critical activities, resources and timelines.
* Create Executive-Level Dashboards to report overall Program Health.
* Working with the Global Account Manager, facilitates regular performance reviews with all key stakeholders. Acts as liaison between client, Sales, COEs, Field Delivery Teams, and Business Partners when reviewing and revising key Program elements.
Discrete Duties Include:
* Creation and ownership of the program management plan.
* Initiation of the program's projects.
* Ensures that the program has adequate support.
* Monitors the program against plan.
* Ensures benefits are identified, measured, tracked and realised.
* Assists in identification of program level risks and manages same.
* Provides support, mentoring and advice to project managers.
* Reports on project status to program executive (regional director).
* Monitor and control project performance.
* Implement and operate a project controlled environment .
* Develop and maintain a project scoreboard.

What we look for
Essential
*B. S. Computer Science, Engineering or equivalent industry experience performing functional program management in a complex physical security environment.
*8-10 years physical security experience, including regular interface with general contractors, property managers and client stakeholders. Thorough understanding of both installation and service elements of operational performance.
*Excellent leadership skills, min. +3 years' experience managing professionals in a construction setting, with thorough understanding of permitting and union complexities.
Preferred
*Desired experience/background in IT industry and engineering.
*Project management certification desired - if not present, will be enrolled in certification process.