Order Process Administrator


Order Process Administrator

  • Location

    West Drayton, Middlesex

  • Sector:


  • Job type:


  • Salary::

    £23000 - £27000 per annum + 33 Days Holiday, Pension

  • Contact:

    Chris Ragnall

  • Contact email:


  • High Salary:


  • Low Salary:


  • Reference:


  • Job Published:

    8 months ago

  • Expiry Date:


  • Startdate:


Order Process Administrator

What you will do
The Security Products Customer Services Team - EMEA is based in the Heathrow office. The team's primary duties entail order processing. We are looking for an Order Process Administrator who is up for the challenge of being an integral part of delivering excellent customer support within a small, fast paced team. The team mainly works with intrusion and the access and video brands including American Dynamics, Exacq, Illustra, Software House, Kantech, DSC and Visonic, all leading security management solutions brands.

How you will do it
You will be responsible for supporting revenue targets of the immediate and wider business, order entry, sales support, liaising with Planning/Purchasing/Customer Service and Warehousing teams, managing customer expectation, returns, reporting and handling escalations/complaints.

What we look for
[Required Qualifications - Education, Skills & Experience]
*Genuine interest in the provision of excellent customer service
*Strong communications skills, ability to provide information in a clear and concise manner
*Detail-orientated with an ability to work under pressure and multi-task
*Highly motivated individual who can work independently, but is also a team player
*Evidence of developing and managing customer relationships and delivering excellent service
*Fully competent in the use of complete MS office package
[Preferred Qualifications - Education, Skills & Experience]
*This is an English speaking role although other Languages, relevant to the EMEA region would be advantageous
*Graduate level education preferred but not essential
*Knowledge of JDE ERP system advantageous
*Experience in report writing and doing presentations would be desirable

Who we are
At Johnson Controls, we're shaping the future to create a world that's safe, comfortable and sustainable. Our global team creates innovative, integrated solutions to make cities more connected, buildings more intelligent and vehicles more efficient. We are passionate about improving the way the world lives, works and plays. The future requires bold ideas, an entrepreneurial mind-set and collaboration across boundaries. You need a career focused on tomorrow. Tomorrow needs you.