Navy Systems is dedicated to the supply of heating, ventilation, air conditioning, and refrigeration (HVAC/R) systems for use on all types of Navy vessels. All equipment supplied is designed, manufactured, tested, and installed to meet the very specific demands of customers working in this exciting and unique environment. Navy Systems applies its extensive experience of shipboard air conditioning and refrigeration systems to ensure that knowledge-based solutions are applied to naval vessels of all kinds, from submarines to aircraft carriers. Navy Systems can design and/or manufacture equipment to meet the stringent naval requirements of any application.
In this role you will be responsible for all 'after sales' work associated with equipment sold by Global Marine & Navy Systems. This includes preventative and corrective maintenance, technical support, retrofits & upgrades, spares parts supply, equipment repairs, engineering design studies, logistic support tasks, etc.
The Parts Sales Representative shall ensure the efficient execution of all orders for the supply of spare parts and equipment repair contracts to UK and foreign navy markets, to process all orders in a timely manner to ensure customer delivery dates are achieved, and to maintain excellent customer relations at all times.
How you will do it
You will perform and assist with a number of varied tasks across Sales ordering, Procurement and Customer support. You will prepare quotations in response to enquiries for spares and repairs received by fax, email, or telephone, using Oracle Order Entry system. All quotations shall be submitted in a timely manner. Follow-up quotations and take initiative to maximize parts sales growth.
You will manage and track all orders, collaborating closely with customers to advise order status and update any changes to delivery forecasts. Raise invoices and submit promptly following despatch of goods, including preparation of customer specific claim forms if required. Reconcile any invoice queries.
We will look to you to maintain high levels of customer satisfaction at all times by promptly processing and despatching spare parts and repair orders.
What we look for
Excellent interpersonal skills and attitude to customer care.
PC literate with ability to adapt to new systems and procedures, must be conversant with Microsoft Office applications.
Numerate and experienced in dealing with figures/calculations.
Proactive approach to work, self-disciplined, with the ability to work unsupervised and able
Ability to handle and influence both internal & external partners at all levels
Excellency in verbal and written communication skills, with the ability to communicate technical information to a non-technical audience
If you are successful we can offer you a company culture that promotes work life balance, a commitment to continued learning and development, access to mental health support, a fantastic benefits package which includes a competitive salary, pension, life assurance, employee assistance program, employee referral scheme, discount on Johnson Controls security products including ADT Smart Home plus voluntary schemes for childcare vouchers, cycle to work, eye care vouchers and holiday purchase.