The Installation Coordinator is primarily responsible for coordinating installations for maximum customer satisfaction while maintaining a high level of profitability through efficiency and productivity.
How you will do it
*Coordinating both installations and their scheduling
*Assigning and allocating appropriate field personnel to install new HVAC systems, with consideration of their specific skills, and abilities, working alongside the Field Line Manager
*Ensuring that the schedule is maximized in order to meet and exceed daily numbers.
*Communicating with customers to confirm the scheduling of their installation.
*Assigning and dispatching installation Technicians on a daily basis.
*Attending WIP Reviews with installation team
*Providing detailed information about installation job to installers before job is scheduled.
*Securing any permits needed for job.
*Communicating personally with each installer daily to determine status of job completion.
*Making any necessary schedule adjustments to ensure all work is completed timely, thoroughly and to the customer's satisfaction.
*Ordering Equipment to meet installation dates
*Tracking job, field personnel, and backlog status on appropriate spreadsheets.
*Preparing closing paperwork for customer to sign and places it in job packet prior to installation.
*Submitting finished paperwork and invoice the customer in order to receive payment quickly.
*Resolving issues relating to finance.
*Answering incoming customer phone calls.
*Taking deliveries into workshop
*Ordering Stationary Supplies
*Arranging outgoing deliveries
What we look for
*At least 2 years of Customer Service experience, with outstanding Customer interaction skills. Preferably in a fast-paced environment.
*Possess enthusiasm, persuasiveness, accuracy and ability to work on own initiative
*Working knowledge of Microsoft Outlook, Excel, and Word. - Training will be given for JCI's own Systems
*Minimum 3 years of experience in HVAC installation and/or service - not essential but desirable
If you are successful we can offer you a company culture that promotes work life balance, a commitment to continued learning and development, access to mental health support, a fantastic benefits package which includes a competitive salary, pension, life assurance, employee assistance program, employee referral scheme, discount on our products plus voluntary schemes for childcare vouchers, cycle to work, eye care vouchers and holiday purchase.