Planner / Service Coordinator

Posted 22 June 2022
Salary£28000 - £33000 per annum
LocationNewcastle upon Tyne
Job type Permanent
DisciplineInternal Hiring
Contact NameAngelika Pajaczkowska

Job description

What you will do

The Installation Coordinator is primarily responsible for coordinating installations for maximum customer satisfaction while maintaining a high level of profitability through efficiency and productivity.

How you will do it

*Coordinating both installations and their scheduling
*Assigning and allocating appropriate field personnel to install new HVAC systems, with consideration of their specific skills, and abilities, working alongside the Field Line Manager
*Ensuring that the schedule is maximized in order to meet and exceed daily numbers.
*Communicating with customers to confirm the scheduling of their installation.
*Assigning and dispatching installation Technicians on a daily basis.
*Attending WIP Reviews with installation team
*Providing detailed information about installation job to installers before job is scheduled.
*Securing any permits needed for job.
*Communicating personally with each installer daily to determine status of job completion.
*Making any necessary schedule adjustments to ensure all work is completed timely, thoroughly and to the customer's satisfaction.
*Ordering Equipment to meet installation dates
*Tracking job, field personnel, and backlog status on appropriate spreadsheets.
*Preparing closing paperwork for customer to sign and places it in job packet prior to installation.
*Submitting finished paperwork and invoice the customer in order to receive payment quickly.
*Resolving issues relating to finance.
*Answering incoming customer phone calls.
*Taking deliveries into workshop
*Ordering Stationary Supplies
*Arranging outgoing deliveries

What we look for

*At least 2 years of Customer Service experience, with outstanding Customer interaction skills. Preferably in a fast-paced environment.
*Possess enthusiasm, persuasiveness, accuracy and ability to work on own initiative
*Working knowledge of Microsoft Outlook, Excel, and Word. - Training will be given for JCI's own Systems
*Minimum 3 years of experience in HVAC installation and/or service - not essential but desirable

If you are successful we can offer you a company culture that promotes work life balance, a commitment to continued learning and development, access to mental health support, a fantastic benefits package which includes a competitive salary, pension, life assurance, employee assistance program, employee referral scheme, discount on our products plus voluntary schemes for childcare vouchers, cycle to work, eye care vouchers and holiday purchase.