Program Coordinator

What you will do

Responsible for providing program coordination for various global and regional strategic accounts within the CE, UK and Ireland region in support of the global and regional program managers, the global strategic sales team and the regional operational teams in order to allow the delivery of excellent customer service achieving customer Key Performance Indicators and Service Level Agreements.

How you will do it

Ensure projects are managed, deployed and completed within the agreed project parameters and collate record and report progress internally and externally. Also work in support of the regional and global program managers with the day to day coordination tasks which forma part of the account program and process. Produce accurate and timely reports and review performance and implement changes to improve performance to achieve agreed goals. Support global strategic account managers program performance, implementation and deployment. Identification of program related issues, implementation of any necessary corrective actions and escalations.

What we look for

Excellent written / oral communication skills. Ability to provide excellent customer service by meeting the expectations and requirements of both internal and external customers. Must have organisational and planning skills. Demonstrate a successful track record of achievement in customer service excellence. Ideally have product knowledge including CCTV, Access Control, Network / IP and fire preferred. PC literacy, including knowledge of Microsoft Office products with proven skills in data handling programs, program planning applications and web portal interfaces.

Who we are
At Johnson Controls, we're shaping the future to create a world that's safe, comfortable and sustainable. Our global team creates innovative, integrated solutions to make cities more connected, buildings more intelligent and vehicles more efficient. We are passionate about improving the way the world lives, works and plays. The future requires bold ideas, an entrepreneurial mind-set and collaboration across boundaries. You need a career focused on tomorrow. Tomorrow needs you.