Programme Manager


Programme Manager

  • Location

    Halesowen, West Midlands

  • Sector:


  • Job type:


  • Salary::

    £30000 - £46000 per annum + benefits, bonus, car/car allowance

  • Contact:

    Victoria Elliott

  • Contact email:


  • High Salary:


  • Low Salary:


  • Reference:


  • Job Published:

    8 months ago

  • Expiry Date:


We are looking for a National Accounts Programme Manager. You will be responsible for providing programme management and deployment for various national account customer requirements whilst supporting the national accounts sales channels and operational teams to deliver excellent customer service achieving customer Key Performance Indicators and Service Level Agreements.

you will:
*Maintain a close working relationship with the Installation and Service departments in order to deliver the customers aims and objectives.
*Direct design, coordination and implementation of designated programmes.
*Ensure that service delivery is being managed in accordance with the agreed processes, including service level agreements and engineer documentation.
*Report and escalate any service / installation issues to operational managers in a timely fashion, ensuring that corrective action is taken where necessary.
*Design and control various programs including briefing instructions to the operational managers in a timely fashion and ensuring that best practice is exercised.
*Planning and scheduling of both new service delivery programmes and new installation rollouts to support manpower allocations guaranteeing that planned maintenance calls and call-outs are completed within the specified time frame.
*Coordination and collation of engineers' documentation to ensure both accuracy and expediency, including inspection dockets, compliance certificates, audits and dilapidation reports.
*Programme design in conjunction with Planners and FLM's to allow scheduling of manpower and equipment requirements for programmed jobs, guaranteeing that the jobs are completed within the specified time frame and budget allocated.

The experience you will need:
Appropriate experience in a customer facing environment
Demonstrate a successful track record of achievement
Demonstrate the ability to network with relevant groups
High end product knowledge including CCTV, Access Control, Network / IP and fire.
PC literacy, including knowledge of Microsoft Office products with proven skills in data handling programs, program planning applications and web portal interfaces.

Preferred experience:
Programme / Project Management qualification
H&S accreditation
Educated to A Level standard (or equivalent)
University Degree in relevant subject desirable

What you will receive:
pension match up to 6%
car / car allowance
mileage covered beyond local office travel
Laptop and phone
bonus of 15%