What you will do
The Subscriber Regional Performance Manager will have excellent communication skills along with people leadership skills with the ability to inspire and influence others. They have the ability to confidently deal with new and unexpected situations with a proactive and professional approach and have a strength for driving performance to achieve and exceed business targets.
Working for the UK's leading fire and security provider, it's no surprise we're at the forefront of cutting-edge solutions that protect homes and businesses. To keep us ahead of our competitors, we're constantly evolving. And to help us do this we need people who think the same; people with the desire to play their part in making the world a safer place. We safeguard over 210,000 UK properties and more than 2,000 new customers each month put their faith in us.
How you will do it
Use data and reporting to understand performance trends and work with a team of Field Line Managers, along with other key stakeholders and teams, to drive performance.
Support the Field Line Managers to prevent and resolve customer disputes in a timely manner, ensuring the value of any disputes are always kept to an absolute minimum.
Lead on initiatives within the Subscriber Service team that optimize performance, delivery and mitigate business risks.
Use data and performance to provide insight into either business improvement opportunities or risks.
Implement and maintain required cadence with key stakeholders to support the delivery of targets and field KPI's.
Act as a communication link and support between the Field Line Manager's and our Planning & Dispatch function.
Support the management and execution of our work in hand, ensuring delivery for our customers in a timely manner.
To support the delivery of our routine inspection plan.
Actively promote and drive a culture of Continuous Improvement within the team by embracing transformation and new ways of working and empowering the team to deliver more efficient ways of working.
Identify training needs of Technicians to identify any shortfalls and encourage the development of the team through working closely with the Field Line Managers.
What we look for
Excellent communication and customer service skills. People leadership skills with the ability to drive leaders and key stakeholders to deliver.
Ability to use data and reporting to identify risks and business improvement opportunities.
Ability to deal with new and unexpected situations with a proactive and professional approach. Ability to build strong relationships and inspire and influence others.
P&L experience is desirable MUST hold a Full driving license.
Relevant industry experience is desirable.