Customer Service / Renewals

Posted 21 April 2021
Salary£20000 - £26000 per annum + incl. a basic salary of 20k
LocationManchester, Greater Manchester
Job type Permanent
Contact NamePedro Pires

Job description

What you will do

Working internally, our Renewal Support Technicians work with businesses looking to renew or cancel their fire detection, alarms, sprinklers and suppression systems. This is a B2B sales administration role dealing with existing customers with the aim of ensuring all contracts are renewed prior to their expiry date.

This is a fantastic opportunity to gain an understanding or increase your knowledge of Salesforce and Service Max and can lead on to further administration, finance or B2B sales functions. The successful candidate will receive training.

How you will do it

The role of our Renewal Support Technician is business to business sales administration. The successful candidate will be proactive in contacting businesses before their contract renewal date and will be targeted on achieving contract renewals. You will also be tasked with dealing with any cancellations in an effective, professional manner and achieving a first-class customer experience.

The successful candidate will work as part of a well-established and close-knit team and with the full backing of colleagues and team leader. You will liaise with both internal and external B2B sales teams as well as service and installation engineers.

What we look for

Our Renewal Support Technicians are pro-active and enthusiastic about their work and the customers they support so it's essential to have excellent communication skills and not be afraid to invite objections. It's also important to have strong organisational skills and a solid understanding and experience of Microsoft Office, in particular Excel and Outlook. Any knowledge of Salesforce would be advantageous but is not essential as training can be provided for the right candidate.