To minimise customer attrition by retaining customers through proactive and reactive customer touch points, by
utilising the Retention Saves Matrix and other methods of retention.
How you will do it
*To achieve predefined performance targets
*To promote current features and benefits, marketing offers etc retention opportunities, maximising conversion.
*To promote the brand to all existing and potential customers and to provide accurate information on product, policies and procedures.
*To build strong relationships with internal departments.
*Ensure that records and in house systems are kept up to date and accurate in a timely manner
What we look for
*Experience of having worked successfully in a competitive and fast- paced Customer Service Team and/or Retention Team.
*Excellent communication and interpersonal skills.
*Ability to build strong relationships and influence others.
*Self-motivated, enthusiastic and inspirational, able to bring a sense of urgency to situations and demonstrate an active approach.
*Persistent, resolute in focusing on results and able to set tough personal objectives, monitor progress and if necessary take corrective action.
*Experience of security industry (desirable but not essential).