Retentions Advisors

Posted 05 August 2021
SalaryUp to £17500 per annum + + OTE £8k-£15k
LocationManchester, Manchester, England
Job type Permanent
DisciplineTelecoms Recruitment
ReferenceTL00RA
Contact NameTim Lee

Job description

What you will do
To minimise customer attrition by retaining customers through proactive and reactive customer touch points, by
utilising the Retention Saves Matrix and other methods of retention.

How you will do it

*To achieve predefined performance targets
*To promote current features and benefits, marketing offers etc retention opportunities, maximising conversion.
*To promote the brand to all existing and potential customers and to provide accurate information on product, policies and procedures.
*To build strong relationships with internal departments.
*Ensure that records and in house systems are kept up to date and accurate in a timely manner

What we look for

Required
*Experience of having worked successfully in a competitive and fast- paced Customer Service Team and/or Retention Team.
*Sales/Target orientated
*Excellent communication and interpersonal skills.
*Ability to build strong relationships and influence others.
*Self-motivated, enthusiastic and inspirational, able to bring a sense of urgency to situations and demonstrate an active approach.
*Persistent, resolute in focusing on results and able to set tough personal objectives, monitor progress and if necessary take corrective action.

Preferred
*Experience of security industry (desirable but not essential).