Senior Service Designer

Posted 01 September 2022
Salary £550.00 - £575 per day + Inside IR35
Job type Contract
DisciplineTechnology Recruitment
Contact NameBilly Hamblin

Job description

The worlds leading Music Streaming company are looking for a Senior Service Designer who can join their team responsible for delivering a catalogue that can scale, using high quality meta data that is accessible to other internal teams.

What You'll Do
  • The Service Designer would work in close collaboration with the PMs to bring design-thinking expertise to our discovery. This would include supporting insights gathering from stakeholders and internal users, bringing those insights to life in a way that facilitates conversation & builds understanding of needs, pain points, opportunities.
  • Work across small multi-disciplinary teams made up of representatives from engineering, product, insights, and operations.
  • Build tailored artefacts such as presentations, visual maps, service maps, sophisticated content and user journey maps, etc.
  • Plan and lead co-creation workshops with team members and partners as part of analysis and design of new experiences and processes.
  • Take into account existing insights, technical constraints, business needs, and specific platform demands to produce data-informed solutions.
  • Rapidly produce multiple concepts and workflows, understanding when deeper exploration is warranted and when it is best to change paths and try another approach.

Who You Are
  • Proven experience delivering considered end-to-end, surface-to-core experiences as a Service Designer, Information Architect, Product Designer or similar.
  • Strong communication skills to help set up frameworks and brainstorm initial design concepts. You love to collaborate with lots of different functions.
  • You're adept at navigating complex, fast paced organizations.
  • The ideal candidate has previous experience working in a business/technical consulting environment, but not mandatory.
  • Please provide an online portfolio, or PDF that you can share, ensuring you provide any necessary passwords. Applications without a portfolio are unlikely to be considered.
This position will be based on 100% remote for the duration of the contract and does fall inside of IR35 Regulations. The rates on offer are between £550-575 per day. This is is an initial 6-month engagement with a view to extending.

Please click apply for immediate consideration.