Senior Service Designers x 3 three for Midlands based roles


Senior Service Designers x 3 three for Midlands based roles

  • Location

    Birmingham, West Midlands

  • Sector:

    Business Solutions

  • Job type:


  • Salary::

    £400 - £500 per day

  • Contact:

    Martin Warner

  • Contact email:


  • High Salary:


  • Low Salary:


  • Reference:

    21 Service Designers

  • Job Published:

    5 months ago

  • Duration:

    6 months plus

  • Expiry Date:


  • Startdate:

    September 2020

  • Consultant:


My Client, a Professional Services Company, is looking to recruit a Senior Service Designer, who will be responsible for the following areas

- Design and lead on accessible public and internal services
- Understanding user needs and policy goals to support strategy and decision making,

The successful applicant will be experienced at visualising whole services - both end to end and front to back, across business areas and government departments, in order to reduce or remove issues and problems.

Working in a multidisciplinary team, alongside user researchers, interaction designers, business analysts to deliver world-class, user-centred services that help the government transform the way it delivers services so that they are more efficient, simpler, faster and easier to use.

- Align and lead communication with service managers, product owners and policy colleagues to define user journeys and articulate the vision for products and services
- Identify opportunities for service improvement and cost reduction and improvement within existing services
- Understand user needs and track interactions across departmental and organisational boundaries
- Analyse research findings, data, insight gathering, critical thinking and concept generation
- Lead the design perspective in discussions with teams and stakeholders
- Highlight opportunities to establish benchmarks and to identify measures to track the impact of changes
Lead on ensuring that interactions and user journeys across a service are rational and consistent

To be considered you will need the following skills and experience

Committed to using design to deliver a better experience and better outcomes for users of government services.
Strong interpersonal skills who enjoy working in a delivery focused, agile environment.
Leading design direction based on evidence
Experience of the creation of high quality service design deliverables, including personas, experience maps, insights packs, user flow maps, and service blueprints
Experience of understanding user needs and designing services that support those needs, especially in highly complex service areas
Experience of analysing pain points within services and communicating and sharing design solutions that fulfil user needs and business outcomes
Experience of working collaboratively in a dynamic agile environment
Relevant experience of working at a senior level as a designer
Design-related degree Designing in large organisations
Engaging multidisciplinary teams with the design process

Please send your CV to me, Martin Warner, and I will get back to you as soon as possible