I am currently working with a global automotive organisation who are looking for an experienced Senior ServiceNow System Administrator to join their team in Egham, Surrey for an initial 12-month fixed term contract.
They are undergoing a companywide IT Transformation programme in which they will be looking to implement ServiceNow across the whole business. Following implementation, the Senior ServiceNow administrator will be responsible for the continuing administration, maintenance, and support of the ServiceNow capabilities. The role will serve as the Project's technical expert for any ServiceNow-related issues and as the internal support admin capability's point of contact. The Senior ServiceNow administrator will also oversee assisting the organisation and becoming self-sufficient in terms of deploying future countries and services without the need for 3rd party support.
The role will be predominately remote working with some travel to the office between 2-5 times per month.
*Keep an eye on ServiceNow and its applications' health, usage, and general compliance.
*Assist in the creation and upkeep of internal technical documentation, manuals, policies, and procedures.
*Understand how ServiceNow can help the organisation become more efficient and how to design the platform for demonstrable results.
*Coordinate improvements to applications and platforms, including patches
*Create, support, and maintain system integrations, particularly third-party e-bonding interfaces.
*Create process automation and system integrations.
*Configure and maintain Service Level Agreements (SLAs), Service Request catalogue items, and workflows.
*Support, administration, and upkeep of the ServiceNow platform and related apps in general.
*Working with numerous domains and different ServiceNow setups based on Business Unit requirements
*Collaboration with IT and business partners to configure and develop key platform capabilities in line with ITIL best practises.
*Assist in the resolution of all technical issues relating to the ITSM platform.
*To address issues and agree on resolution steps, interface with 3rd party supplier at a senior technical level.
*ServiceNow System Admin certification (admin or higher)
*A minimum of 5 years of related work experience
*Demonstrated ability with ServiceNow incident, change, problem, request, CMDB and knowledge management applications.
*Experience in IT service management.
*Ability to analyse, troubleshoot and resolve complex software application related problems.
*Exceptional customer service skills.
*Applies standard methodology, techniques, procedures, and criteria.
*ITIL v3 Certification or ITIL v4
*Ability to analyse raw results, determine/resolve bottlenecks, and create meaningful documentation of testing scenarios and results.
*5+ years' experience with ServiceNow administration.
*Up-to-date knowledge of marketplace and technology changes pertinent to ServiceNow, monitoring tools, and ITIL processes.
*Experience troubleshooting integration management, security, and application issues.
*ServiceNow Certified System Administrator or ServiceNow Certified Application Developer.
*Communication skills - both written and verbal
*Strong self-motivation, ability to work independently with little supervision
*Able to manage 3rd parties
*Understanding of IT methodologies in particular DevOps
*ServiceNow System Administrator or Developer
*Delivery of Service Design in an international organisation
*ITIL and/or DevOps accreditation
*Degree educated or equivalent.