Service Administrator

Posted 16 April 2021
Salary£20000 - £25000 per annum + pension
LocationSutton Coldfield
Job type Permanent
Contact NameVictoria Elliott

Job description

Service Administrator
Monday to Friday - 9am-5pm

What you will do
Our Industrial Refrigeration (IREF) division delivers project solutions, maintenance & service solutions that support our customers manufacturing, cold storage and R&D testing requirements. We are the OEM for SABROE, Frick Compressors & York products with trained engineers located nationally providing project solutions along with planned, preventative & reactive works to our target markets being meat, poultry, food manufacturing, beverage, cold storage, general manufacturing, leisure, pharmaceutical & automotive.

As a Service Administrator you are responsible for a number of activities which can include processing of engineers timesheets, order parts and planning jobs. You will use Service Max daily which is a field management tool used to organise and plan our engineers activity. You will build and maintain relationships with our customers around invoicing, ordering and raising purchase orders.

How you will do it
As a Service administrator you will keep the both internal and external customers informed at all times on the service you are providing, communication will be a key aspect of your role. You will report to the local business support manager and work on a defined scope of activity. A key area of your responsibility will be the administrative support for a very busy operational team. You will manage customer enquiries, join customer meetings where possible. You will help with invoices, managing vendors and general supporting administrative tasks.

What we look for

*You will be organised
*Administration experience in an engineering environment is a priority
*Experience of similar role is highly desired
*Excellent communication skills both verbally and written
*An ability to follow process and communicate with staff at all levels