What you will do
We supply and maintain Fire Suppression equipment including Sprinkler systems, Extinguishers and Fire Doors to clients all around the world.

The Service Co-ordinator / Planner is responsible for dispatching and scheduling work orders as well as all associated administrative duties for our clients across the UK.

How you will do it
Your responsibilities as the Service Coordinator / Planner include scheduling planned maintenance of our products on site, dispatching reactive calls, new contract setup/renewal/cancellations, invoicing, purchase order management and ownership of customer communication.

What we look for
Essentials
Excellent Customer Service and organisational skills
Excellent communication skills both written and verbal
Able to establish priorities
Able to work both independently and as part of a team to agreed processes, targets and timelines
Able to work under pressure
Computer literate and working knowledge of Microsoft office packages
Excellent listening skills with the ability to analyse and problem solve

Preferred
Experienced in using servicemax / salesforce
Fire industry knowledge
Proven experience within a Customer Service, Administrative or Order Processing role