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Job

Connecting

Service Coordinator

  • Location

    Cambridge, Cambridgeshire

  • Sector:

    Engineering

  • Job type:

    Permanent

  • Salary:

    £21000 - £25000 per annum + 25 Days Holiday, Pension

  • Contact:

    Chris Ragnall

  • Contact email:

    chris.ragnall-ext@jci.com

  • High Salary:

    25000

  • Low Salary:

    21000

  • Reference:

    WD30053705268_1538469137

  • Job Published:

    18 days ago

  • Expiry Date:

    2018-11-01

  • Startdate:

    ASAP


What you will do
Based within our Cambridge office our Service Coordinators deal with reported faults and routine service of fire prevention and suppression systems throughout the region. Working within a close-knit and supportive team you will provide support to a market-leading and growing business and become experienced in a variety of field support functions and customer service.

How you will do it
As a Service Coordinator you will be responsive to customers in order to prioritise reported faults and escalate concerns through engineering teams and field line managers. You will plan engineer diaries and report on any delays. Further administration duties include ordering of spare parts and processing timesheets for field-based engineers and compiling quotations for additional work. You will build relationships with engineers, sub-contractors and field line managers.

What we look for
Our Service Coordinators have a proactive, can-do attitude. We look for ambition and willingness to learn rather than extensive experience. You will be expected to maintain a professional telephone manner at all times so attention to detail and excellent spoken and written English are essential, as is IT literacy. Any telephone based customer service or administration experience will be an advantage but is not essential.

Who we are
At Johnson Controls, we're shaping the future to create a world that's safe, comfortable and sustainable. Our global team creates innovative, integrated solutions to make cities more connected, buildings more intelligent and vehicles more efficient. We are passionate about improving the way the world lives, works and plays. The future requires bold ideas, an entrepreneurial mind-set and collaboration across boundaries. You need a career focused on tomorrow. Tomorrow needs you.