Service Coordinator


Service Coordinator

  • Location

    Glasgow, Scotland

  • Sector:

    Business Solutions

  • Job type:


  • Salary::

    Up to £11 per hour

  • Contact:

    Lee Bowles

  • Contact email:


  • High Salary:


  • Low Salary:


  • Reference:


  • Job Published:

    9 months ago

  • Duration:

    3 months

  • Expiry Date:


  • Client:


  • Consultant:


Service Coordinator- Glasgow- Initial 3-month contract
I am currently working with a global engineering organisation who are looking for a Service Coordinator to join their team in Glasgow for an initial 3-month contract which could extend.

As the successful Service Coordinator, you will report to the Service Manager. Main duties will include the Administration, Invoices and dealing with customers and engineers. You will be responsible to inform the engineers of their job allocation, be point of contact for support and queries from both engineers and customers as well as general administrative duties.

Roles and responsibilities:
*Reporting to the Regional Business Support Manager
*Supporting the defined Operational Team in the planning of the day to day delivery of Service Processes across all Lines of Business to ensure maximum profitability and achieve P&L forecast.
*Maintain a Customer Focus behavior throughout all processes and ensure Customer expectations are exceeded
*Support the Operational Team in the profitability and productivity of the Technician Base
*Work with Business Support Manager and wider Administration Team to review, analyse and continuously improve Business Processes to ensure Best Practice and maximized productivity are achieved
*Ensure that the business complies with Health, Safety & Quality regulations and policies and where possible exceed industry standards.
*Promote our BE Leadership behaviors, Passion to Win, Unified One Team, Customer Focus, Decisive.

*Previous experience in a Service Coordinator Position
*Previous experience scheduling engineers
*Good time management and strong organizational skills
*Excellent telephone manner
*PC Literate

Key Accountabilities:
*Coordinates with the Field Ops Team on planning and scheduling of front-line delivery teams.
*Execute maximum productivity by aligning schedules to skills appropriately to the needs of the contract
*Build and develop ongoing Customer relationship through communication and processes
*Handles all incoming customer calls and inquiries and Escalates customer issues as appropriate. - Selects the most cost-efficient logistic solution and approved supplier location in order to minimize cost on purchased parts. Ensures on time part delivery to job site.
*Deal with all administrative, post, reception, filing & archiving and telephone duties as required.
*Plans & schedules holidays, back-ups, training of all technicians.
*Accurately and timely complete processes into the companies systems to ensure Forecasting and Margin expectations are achieved on a monthly basis (Timesheets, Purchasing, Invoicing, Cost Transfers, Contracts, Productivity Trackers, Labour Planners, Accounts Receivable, Customer Creation etc.,)
*Attend & actively participate in weekly WIP Reviews and Monthly Finance Meetings with Operational Team
*Support Operational Team by attending Customer Meetings where necessary
*Assisting Ops Team with low value quotations through the SWE Tool
*Prepare all relevant documentation for new contract set ups and initiates credit check if required.
*Liaise with Shared Service Centre to ensure that customer is duly set up in the company's systems & tools.
*Pro-actively initiates contract renewal process with the customer, including primary scope review.
*Transfer any potential renewal risk to field operations team.
*Ensure all invoices are issued in a timely and accurate manner, based on actual labor & material. Use all tools & systems available to ensure that all relevant data have been validated, considered and billed to the customer. Issues regular billing reports
*Handles all customer inquiries related to billed services and invoices and escalates any issues as appropriate. Contacts customer pro-actively to communicate invoicing information on services provided
*Works in conjunction with the Support Shared Services Teams to reduce TWC and AP on holds
*Ownership of personal development goals and processes in conjunction with the BSM
*In addition to the above-mentioned tasks, other activities and responsibilities may be individually defined.

Position Requirements:
*Excellent communication skills
*High level of organization
*Detail orientated
*Strong work ethic
*High competency level of computer and software skills compatible with the job responsibilities
*Financial awareness
*Excellent Customer Satisfaction skills
*Promote team spirit