Service Delivery Analyst

Posted 05 January 2022
Salary£30000 - £40000 per annum
LocationPeterborough
Job type Permanent
DisciplineTechnology Recruitment
Reference20529
Contact NameHannah Lancaster

Job description

Service Delivery Analyst

An insurance organization are looking for a Service Delivery Analyst to support the Enterprise Technology Service Delivery function in delivering and maintaining quality business solutions. As well as liaise with the business and Vendors in order to maintain service governance information in relation to 3rd party solutions and to build and maintain great relationships with our suppliers.

This is an initial 12 month FTC with the view to go permanent. Hybrid working with 2 days in Peterborough and 3 days from home.

Key responsibilities:
*Support the business users in Service Continuity and Disaster Recovery planning and testing
*Gather and analyse Vendor KPI data
*Support the business via problem escalation to Vendors and internal resolver groups and see through to resolution
*Manage small change requests though the complete lifecycle
*Be an ambassador for Enterprise Application solutions by understanding their functional use and promoting their benefits to the organisation
*Define and agree Application Support models including appropriate Service Level Agreements across the portfolio in partnership with Business Owners and vendors.
*Transition projects from development/pre-support into Enterprise Applications
*Embedding Business Service Management Meetings with key Business stakeholders across the Group
*Ensure KPI's are in place and monitored with business owners and vendors
*Produce detailed service reporting and associated documentation
*Invoice and PO processing and associated cost tracking/forecasting
*Develop and maintain the team intranet site and supplier team sites

Skills & Experience
*Proven administrative skills and excellent organisation skills, including time management and prioritisation of tasks
*Excellent interpersonal skills with ability to relate to, and communicate/influence, with people at all levels
*Strong work ethic with high standards of self-motivation, flexibility and able to work under pressure
*Understanding of generally used commercial concepts and legal terminology
*Familarity with Supplier Management Framework and Service Governance standards
*Natural inclination for continuous improvement, in all activities
*A keen eye for numbers