Service Delivery Analyst - Portsmouth area based

Posted 21 July 2021
Salary£25000.00 - £45000.00 per annum + Many. many benefits
LocationPortsmouth, Rockingham, New Hampshire
Job type Permanent
DisciplineTechnology
Reference20013
Contact NameMartin Warner

Job description

My client is looking to recruit an excellent and customer friendly service delivery analyst to join their expanding team in the Portsmouth area

The role will include, but not be restricted to,

- Assisting with technical support as required (additions, moves & changes) t
- user support, administration and implementation for CRM Applications.
- Provide IT Infrastructure/Application analysis, support and administration in accordance with agreed service targets
- Create and maintain all infrastructure and application management/support documentation and procedures
- Ensuring work carried out by Third Parties, adheres to the established standards and meets the requirements
- Monitoring server environment for security, capacity and stability concerns
- Providing cover for other members of the IT team as required
- Assisting with IT projects across the Group as and when required
- Maintaining the company's compliance standards and ensuring timely completion of all mandatory on-line training modules

To be considered for this excellent role you will need to have experience in the following areas

- Working in an IT user/application support and administration role is essential
- IT infrastructure support and administration role
- Basic knowledge of Windows Server operating systems and virtualisation
- Business Continuity/Disaster Recovery awareness is desirable
- Basic knowledge of ITIL basics and principles is desirable

This role is due to expansion and my client can offer excellent benefits, training and career progression

Please send your CV to me, Martin Warner, and I will get back to you as soon as possible