My client requires the services of a strong Service Desk Manager to take ownership of a busy and demanding Help Desk

The role will encompass, but not be restricted to....

- Managing a busy service desk
- Service desk operations
- Application and security monitoring
- KPI management
- Incident management
- Making customers and clients are looked after in a timely and efficient manner
- Configuration management
- Asset management
- Relationship management
- Supplier management
- Change management

To be considered for this excellent role you will need to show that you have strong experience in the following areas

- proven ability to manage a service desk function
- incident management
- SLA/KPI management
- ITIL aware
- Strong customer service ethos
- Strong organisational and planning skills
- Excellent communication skills
- IT support abilities

This is a truly excellent role and will appeal to someone who wishes to build upon their existing skill set and develop their career

Please send your CV to me, Martin Warner, and I will get back to you asap

Service Desk Manager for medium sized Kent based company