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Service Desk Manager for Wiltshire SME

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Service Desk Manager for Wiltshire SME

  • Location

    Wiltshire, England

  • Sector:

    Infrastructure

  • Job type:

    Permanent

  • Salary::

    £45000.00 - £55000.00 per annum + Many. many benefits

  • Contact:

    Martin Warner

  • Contact email:

    martin.warner@claremontconsulting.com

  • High Salary:

    55000

  • Low Salary:

    45000

  • Reference:

    809 Service Desk Mgr_1582880323

  • Job Published:

    4 months ago

  • Duration:

    Permanent

  • Expiry Date:

    2020-03-29

  • Startdate:

    April/May 2019

**** SERVICE DESK MANAGER *** WILTSHIRE ***
**** SERVICE DESK MANAGER *** WILTSHIRE ***
**** SERVICE DESK MANAGER *** WILTSHIRE ***
**** SERVICE DESK MANAGER *** WILTSHIRE ***
**** SERVICE DESK MANAGER *** WILTSHIRE ***
**** SERVICE DESK MANAGER *** WILTSHIRE ***


My client, a medium sized enterprise based in Wiltshire, to recruit an experienced IT Service Desk Manager (or IT Manager) for this excellent, challenging and exciting role

The successful candidate will be responsible for

- Managing the support of IT platforms and applications for Level 1 support enquiries
- Level 2 technical issues.
- Service Desk management and improving 1st Line capability as well as end-user training and guidance - Establish and maintain a knowledge base of information for system maintenance and troubleshooting.
- Strong line management responsibility
- Liaison with the development arm of the IT function
- Support of previously implemented applications and platforms as well as upcoming ones.
- Systems lifecycle management
- Managing the provision of effective IT support
- IT service communications
- Service monitoring & reporting
- Security
- KPI and SLA Management
- IT service communications

To be considered for this excellent role

- 5 years overall experience in service desk management
- Support services including hardware AND software support, Office365, Microsoft Teams and Cloud experience.
- Excellent team management and organisational skills
- Proven track record of internal and external customer facing responsibilities.
- Able to work independently and effectively in a direct and indirect (matrix) environment.

This is a superb role and will suit someone who wants to pro-actively lead a strong, vibrant and expanding IT function

Please send your CV to me, Martin Warner, and I will get back to you as soon as possible