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Service Desk Manager - Shift based

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Service Desk Manager - Shift based

  • Location

    City of London, London

  • Sector:

    Infrastructure

  • Job type:

    Permanent

  • Salary::

    £45000 - £48000 per annum + shift + bonus + benefits

  • Contact:

    Hannah Lancaster

  • Contact email:

    hannah.lancaster@claremontconsulting.com

  • High Salary:

    48000

  • Low Salary:

    45000

  • Reference:

    SDManager456_1546516383

  • Job Published:

    4 months ago

  • Expiry Date:

    2019-02-02

Service Desk Team Manager - Shift based

I am currently working with a leading software service provider who are looking for a Service Desk Manager to manage the internal customer facing service desk team. This is a permanent role based in central London and will cover 8 hour shifts between the hours of 8am - 12pm on a rota.

Responsibilities:
*Management of the IT service desk team
*Act as the IT change manager
*Responsible for IT Service Management (ITSM) components, incident, problem, service request, change management and configuration management
*Provide technical support and guidance to the team
*Be able to get stuck in and hands on technically when necessary
*Prioritise service desk workloads
*Define, implement and report service desk KPIs
*Manage service desk projects
*Continuously improve processes
*Monitor infrastructure and maintain compliance with latest security requirements
*Set and agree goals aligned to Technical Operations strategy

Experience required:
*Previous experience as a team lead within a service desk environment
*Working in a service desk environment with:
oActive Directory
oWindows Servers
oWindows 7/10
oMS Office
*Working knowledge of virtualisation, Linux, Mac OS and iOS is ideal
*ITIL Foundation