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Service Desk Team Lead for large company in Milton Keynes

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  • Location

    Milton Keynes, Buckinghamshire

  • Sector:

    Infrastructure

  • Job type:

    Contract

  • Salary:

    £140 - £160 per day

  • Contact:

    Martin Warner

  • Contact email:

    martin.warner@claremontconsulting.com

  • High Salary:

    160

  • Low Salary:

    140

  • Reference:

    909 Service Desk_1584983280

  • Job Published:

    5 days ago

  • Duration:

    12 months

  • Expiry Date:

    2020-04-22

  • Startdate:

    March/April 2020

***** SERVICE DESK TEAM LEAD ***** ***** SERVICE DESK TEAM LEAD *****
***** NIGHT SHIFT - SUNDAY TO THURSDAY *****

My client is looking to recruit a strong IT Service Desk Supervisor to provide management to a team of IT Service Desk Analysts

The role will include

Manage a team of Service Desk Analysts.
Prioritizing workloads and conflicting demands as well as schedules to assure coverage.
Ongoing performance feedback to team members,
Ensuring individual and team responsibilities are performed in a timely, consistent, responsive manner.
Verify the quality, accuracy and timeliness of responses and actions taken by Analysts.
Establishing training requirements for team and
Identifying issues and makes recommendations that will improve procedures and collaboration with other teams.
Provides troubleshooting and referral assistance.

Skills and Experience

To be considered for this high pressure role you will need to be able to show that you have the following skills

Experience of working within a similar capacity for a Service Desk / Call Centre.
Technical Troubleshooting experience.
Must have excellent verbal and written communication skills

If you are interested please send your CV to me, Martin Warner, and I will get back to you as soon as possible