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Service Desk Team Lead - Shift based

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Service Desk Team Lead - Shift based

  • Location

    City of London, London

  • Sector:

    Infrastructure

  • Job type:

    Permanent

  • Salary::

    £40000 - £44000 per annum + shift + bonus + benefits

  • Contact:

    Hannah Lancaster

  • Contact email:

    hannah.lancaster@claremontconsulting.com

  • High Salary:

    44000

  • Low Salary:

    40000

  • Reference:

    SDTeamLead455_1546516382

  • Job Published:

    7 months ago

  • Expiry Date:

    2019-02-02

Service Desk Team Leader - Shift based

I am currently working with a leading software service provider who are looking for a Service Desk Team Leader to supervise the internal customer facing service desk team. This is a permanent role based in central London and will cover 8 hour shifts between the hours of 8am - 12pm on a rota.

Responsibilities:
*Supervision of the IT service desk team
*Responsible for IT Service Management (ITSM) components, incident, problem, service request, change management and configuration management
*Provide technical support and guidance to the team
*Be able to get stuck in and hands on technically when necessary
*Prioritise service desk workloads
*Create and report KPIs
*Manage service desk projects
*Continuously improve processes

Experience required:
*Previous experience as a team lead within a service desk environment
*Working in a service desk environment with:
oActive Directory
oWindows Servers
oWindows 7/10
oMS Office
*Working knowledge of virtualisation and Linux is ideal
*ITIL Foundation