Service Field Line Manager

Posted 28 January 2021
Salary£27000 - £40000 per annum
LocationWalton-On-Thames, Surrey
Job type Permanent
DisciplineEngineering
ReferenceWD30104372328

Job description

What you will do
Field Line Managers have excellent communication and customer service skills along with people management skills with the ability to develop and manage a team. They have the ability to deal with new and unexpected situations with a proactive and professional approach and have the ability to build strong relationships and inspire and influence others.

How you will do it
Organise the day-to-day duties and operation of the team, resolve operational problems, deal with customers and liaise with other members of staff.
Be responsible for the implementation of procedures for the execution of work, briefing instructions to the staff in a timely fashion and ensuring that best practice is exercised.

Working with the planning team, plan and schedule manpower and equipment requirements for programmed jobs, guaranteeing that the jobs are completed within the specified time frame and budget allocated.

Management and monitoring of engineers' documentation to ensure both accuracy and expediency, including certifying timesheets for correct hour booking and appropriation.

Conduct regular safety and quality audits on the Engineers and Sub-Contractors to ensure that the employees are using the correct equipment in the correct manner.

Manage and monitor Health & Safety of allocated staff and Sub-Contractors, ensuring compliance with all legislation and Zero Harm policy is embedded.

Identify training needs by means of regular assessment with the engineers to identify any opportunities for growth and encourage the development of the team.

Proactively manage work in hand to ensure accuracy of forecast and job completion. Monitor and control allocated job budgets and justify variations to these. Manage customer relationships and minimize disputes whilst liaising directly with the Credit Control Department.


What we look for

An engineering background, previous experience with our go to market integrated security products listed below. Excellent communication and customer service skills. People management skills with the ability to develop and manage a team, preferably within a field manager role.


-C-Cure 9000/800
-Genetec
-Lenel
-Avigilon
-Milestone
-ProWatch
-AMAG
-Commend

Ability to deal with new and unexpected situations with a proactive and professional approach. Ability to build strong relationships and inspire and influence others.

P&L experience is desirable MUST hold a Full driving license.

Relevant industry experience is desirable. Project management experience is desirable.