Service Management Consultant

  • Location

    München (81249), Bayern

  • Sector:


  • Job type:


  • Salary::

    €60000 - €80000 per annum

  • Contact:

    Andrew Blankson

  • Contact email:


  • High Salary:


  • Low Salary:


  • Reference:


  • Job Published:

    4 months ago

  • Expiry Date:


  • Startdate:


Service Management Consultant

I am currently recruiting for a seasoned Service Management Consultant to work with an emerging exciting ITSM tool.

Key Responsibilities:
*Lead workshops to gather business/technical requirements
*Consult customers on industry and our best practices
*Lead and own all technical aspects of project and solution delivery including
*Application UI configuration
*Workflow configuration
*Development of client specific reporting
*Development and configuration of customer specific integration components
*Be a key member of the overall implementation project team
*Prepare all client facing and internal deliverables that are technology related
*Drive the continuous improvements of our implementation methodology and service offerings based on client experiences
*Up to 50% travel

Key Requirements:
*Proven consulting experience as a key technical resource leading the development and delivery of ITSM solutions such as ServiceNow, BMC, Cherwell or others in client environments.
*3+ years working in the ITSM or IT services/consulting industry
*Basic understanding of IT Service Management and ITIL
*Basic knowledge of technical components such as LDAP, VPN, SSL, SAML and other such technologies
*Proven team player
*Commitment to customer satisfaction
*Although based in Germany, due to the international reach of the role the successful candidate is expected to speak fluent English.

What you'll get:
A position in delivering market leading solutions within an innovative Service Management SaaS company, We provide competitive compensation, generous benefits and a professional and supportive atmosphere. This is a very collaborative and inclusive work environment where individuals strong on aptitude and attitude will have an opportunity to grow their professional careers through working with some of the most advanced technology and talented colleagues in the business.