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Job

Connecting

System Engineer

  • Location

    London, England

  • Sector:

    Infrastructure

  • Job type:

    Permanent

  • Salary:

    Up to £0.00 per annum + Competitive salary + benefits

  • Contact:

    Lee Bowles

  • Contact email:

    lee.bowles@claremontconsulting.com

  • High Salary:

    0

  • Low Salary:

    0

  • Reference:

    BBBH14883_1531401389

  • Job Published:

    5 days ago

  • Expiry Date:

    2018-08-11

System Engineer- London

My client, a global technology service provider within the financial industry, are currently looking for an experienced System Engineer to come and join their team in London for a permanent opportunity.

Key role and responsibilities:

-Manage customer incidents, problems and change tickets using fault ticket management systems.
-Ensure all issues are correctly tracked in the ticketing system.
-Provide timely accurate updates to internal and external customers.
-Correctly maintain tickets from assignment to resolution
-Provide accurate updates at a frequency required by the ticket severity.
-All due diligence is completed.
-Ensure all time worked is correctly accounted for using the time management system.
-Maintain a good working knowledge of patch release material.
-Complete client morning and daily system health checks
-Trouble shooting, diagnosis, resolutions of service related faults and application of recommend product fixes
-Capture and analysis of system logs and alarms
-Customer Database Administration and maintenance, capacity management
-Production of scope of works for planned changes Understanding the impact of change to our systems and recommending appropriate steps to avoid adverse impact
-Shift Rota working to apply (8 hours between 07:00 - 19:00)
-Flexibility to work non-standard hours on occasion to meet customer demand
-Understands the need to work and act, in accordance with our internal processes and SLA criteria

Technical expertise

-Experience working on IT infrastructure or communications systems
-Experience troubleshooting Trader Voice platforms
-Proficient with IP networking and associated messaging protocols (VoIP, SIP, CCNA, CAS, analogue lines)
-Proven troubleshooting skills
-Demonstrable experience in problem solving IT systems to identify root cause
-Experience working within Financial Services firms
-Excellent organizational skills with strong written and verbal communications
-Demonstrable commitment to quality and customer service
-Self-motivated team player capable of working with minimal supervision
-Understanding of Windows Operating Systems (Windows Server 2008/2003)
-Understanding of traditional TDM telephony system principles, back-office PBX traditional digital extensions and Cisco/Avaya VoIP solutions
-Customer focused - able to comfortably communicate with clients face to face, over the phone or email

Desirable

-Some knowledge of NICE Voice Recording Platforms.
-Experience working within Financial Services firms
-Experience of implementation projects as part of a group
-Experience of call flow management across different voice systems
-ITIL qualification or deep understanding of ITIL concepts
-Understanding of change control processes and review of operations documentation
-Experience with telephony migration
-Experience working with Remedy or equivalent ticketing systems

Education

-Degree in electrical/electronic engineering, computer engineering or related discipline or equivalent preferred