- IT application support experience providing support and problem analysis/resolution
- Understanding of software/hardware with the ability to find solutions to issues
- ITIL aware
- Windows server 2008/2012 MS SQL Server experience
- Microsoft Word, Powerpoint, Excel experience
- Good analytical skills
The role will include
Day-to-day 2nd line application support.
Monitoring of a ticket queue to ensure resolution of incidents and service requests within SLA.
Support for all project releases and code fixes following ITIL change and release principles.
Working alongside Problem management function, identifying and mitigating trends.
Documenting processes and producing user guides or other artefacts that support the change management function.
Maintaining and enhancing practical and operational relationships with third party suppliers.
Working with the testing team and business to scope and schedule testing activities.
Risk Management Policies
Data Governance Policies
This is an exciting and varied role that will appeal to candidates who wish to join a company that places major emphasis on training and development of staff
Please send your CV to me, Martin Warner, and I will get back to you as soon as possible