Systems Support Analyst - Kent

Posted 11 May 2022
Salary £30000.00 - £38000.00 per annum + Bonus plus benefits
Job type Permanent
DisciplineTechnology Recruitment
Contact NameMartin Warner

Job description

My Kent based client is undergoing a major expansion of its IT department and is looking to recruit two excellent System Support Analysts who will be able to show experience in the following areas

- IT application support experience providing support and problem analysis/resolution
- Understanding of software/hardware with the ability to find solutions to issues
- ITIL aware
- Windows server 2008/2012 MS SQL Server experience
- Microsoft Word, Powerpoint, Excel experience
- Good analytical skills

The role will include

Day-to-day 2nd line application support.
Monitoring of a ticket queue to ensure resolution of incidents and service requests within SLA.
Support for all project releases and code fixes following ITIL change and release principles.
Working alongside Problem management function, identifying and mitigating trends.
Documenting processes and producing user guides or other artefacts that support the change management function.
Maintaining and enhancing practical and operational relationships with third party suppliers.
Working with the testing team and business to scope and schedule testing activities.
Risk Management Policies
Data Governance Policies

This is an exciting and varied role that will appeal to candidates who wish to join a company that places major emphasis on training and development of staff

Please send your CV to me, Martin Warner, and I will get back to you as soon as possible