Technical Customer Service Advisors

Posted 18 October 2019
SalaryUp to £19500 per annum + 25 days Annual leave, Free parking
LocationManchester, Greater Manchester
Job type Permanent
ReferenceWD30075643183_1571405590
Contact NameTim Lee

Job description

Customer Resolve Technician's (4 on 4 off days)
8:30am-7pm or 9:30am-9pm
Newton Heath, Manchester

What you will do
In our business we have a team who have a "passion to protect what matters most". We are actively recruiting for skilled Resolve Technician's to be part of our great team to deliver high quality customer experience.

We offer on-going training, job security and career development within a business that really does offer opportunity locally, nationally and globally.
We are looking for Resolve Technician for our exciting range of residential, commercial, industrial, public sector and blue chip customers.

How you will do it
The Resolve Team operates 24 hours a day and is the most adaptable and versatile operational department within the company. This is a phone based, security system technical support position that provides technical support to the field engineers and customers. In this role you will be using a broad range of monitoring and programming software, dealing discreetly with bespoke and high security customer requirements. Our Resolve Technicians will be scheduling remote system checks and remote fault diagnosis & technical troubleshooting.

What we look for
To be successful as a resolve technician you will have a background in customer service and an interest in problem solving. You will have experience in handling a high volume of calls and resolving customer problems quickly and efficiently. Experience in a technical problem solving or IT support role will be advantageous, and excellent communication skills are essential. You will have the ability to relay technical information to a non-technical audience.