competitive basic salary, car / car allowance, pension
We have an exciting opportunity for a Graduate Technical Support Engineer to support one of our largest clients. In this role you will be responsible for providing Technical Project Management Support to the client. You will be working alongside the client's IT Security Technology Director and deployment for various national account customer requirements, whilst supporting the national accounts sales channels and operational teams to deliver excellent customer service achieving customer Key Performance Indicators and Service Level Agreements.
How you will do it
In this role you will design, plan and implement the IP installation rollouts and service programmes. You will be interacting with the customer at pre and post-sale, during deployment and throughout contract life cycle. The Programme Manager will have an understanding of the key performance indicators to maintain customer satisfaction and a profitable business.
You will be planning and scheduling of new installation rollouts and programmes to support manpower allocations guaranteeing that programs are completed within the specified time frame. Coordination and collation of engineers' documentation to ensure both accuracy and expediency, including inspection dockets, compliance certificates, audits and dilapidation reports.
What we look for
*A good understanding of VLAN is and how programmed
*Network / IP infrastructure and architecture knowledge
.*full UK drivers license - as you will also be required to travel to customer sites.
*IT related degree
*Programme / Project Management qualification
What you will receive
*Training in Gentec and C-Cure - CCTV security systems
*Company car/car allowance
*On going support and development