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Technical Support Representative

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Technical Support Representative

  • Location

    Manchester, Greater Manchester

  • Sector:

    Engineering

  • Job type:

    Permanent

  • Salary::

    £18000 - £20000 per annum

  • Contact:

    Luke Coleman-Evans

  • Contact email:

    luke.Coleman-Evans@claremontconsulting.com

  • High Salary:

    20000

  • Low Salary:

    18000

  • Reference:

    310719_1564560096

  • Job Published:

    17 days ago

  • Expiry Date:

    2019-08-06

Technical Support Representative

What you will do:

Reporting into the Resolve Team Manager you will support our residential customers with their intruder alarm system via the use of data analytics from our renowned systems. You will reach out to our customers to perform system resets over the phone or via email to ensure we provide the correct standards to our security customers.

How will you do it:

You will make outbound calls giving technical advice to residential and commercial customers of ADT.
Take inbound calls and support technical queries from our engineers in the field.
Using a broad range of monitoring and programming software to diagnose faults remotely.
Managing own workload to ensure queries are dealt with in a timely manner.
Adhering to the strict quality of work that is expected.
Deal discreetly with our customers bespoke high security requirements.
Make adjustments to system programming.

What we look for:

*Excellent customer service skills
*IT skills are essential
*Prior knowledge of intruder alarm system is preferred but not essential
*Good organisational and time management skills
*Ability to work alone and as part of a team
*Flexible and able to adapt rapidly to change in priorities

Who we are:

We are a global diversified technology and multi industrial leader serving a wide range of customers in more than 150 countries. Our commitment to sustainability dates back to our roots in 1885, with the invention of the first electric room thermostat. We are committed to helping our customers win and creating greater value for all of our stakeholders through strategic focus on our buildings and energy growth platforms.