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Job

Connecting

VIP Desktop Support Engineer-London

  • Location

    City of London, London

  • Sector:

    Business Solutions

  • Job type:

    Contract

  • Salary:

    £150 - £180 per day

  • Contact:

    Lee Bowles

  • Contact email:

    lee.bowles@claremontconsulting.com

  • High Salary:

    180

  • Low Salary:

    150

  • Reference:

    BBBH14970_1536249330

  • Job Published:

    14 days ago

  • Duration:

    3 months

  • Expiry Date:

    2018-10-06

VIP Desktop Support Engineer- Central London

The resource task includes, but not limited to:
- Coordinate, Response and Resolve all End User computing/mobility concerns brought to the resources
- Continuous Service Improvement of services delivered to all in-scope participants
- Ensure superior quality in the delivery of services, including a periodic review of computing/mobility concerns - generating updates to processes and tools, as applicable
- Capture trending to reduce/prevent repeated occurrences
- Liaise with MC engineering, networking, and security as a trusted advisor
- Proactively gather the "Voice of the Customer" for feedback to improve overall customer experience
- Resources visiting with executive assistants regularly for "Walk in my shoes" services to understand support concerns and topics in a proactive manner
- Develop periodic reporting as requested by the client