a consultative approach

client-focused, expertise, integrity, partnership

about us

We are organised around IT niches, an HR division, and an Engineering offering. Our services include permanent and contract recruitment across the developed world, managed locally through our offices and partnerships. Within our contract offering, we offer a range of value-add services for both employers and contractors.​

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Latest Vacancies

2nd Line Remote S...

West Lothian, Scotland

£20000.00 - £25000.00 per annum + pension, healthcare etc

2nd Line Remote Support Analyst - West Lothian My client is a highly dynamic and successful IT Services and Consultancy organisation with a strong presence across the UK. They currently have an opportunity for a 2nd Line Remote Support Analyst to join their team in West Lothian. The role will involve: - Working as part of the remote support operations centre - Deliver second level support to remote client set - Deliver Infrastructure support to a variety of customers including internal staff - Ensure the monitoring system is maintained - Take ownership of IT related issues logged through our ticketing system and seeing them through to resolution - Working within SLA`s, ensuring all assigned tickets regularly updated - Escalation of tickets when required - Liaise directly with Field Service Engineers and Consultants to resolve issues, which require on-site involvement - Produce and keep documentation updated - Achieve and maintain manufacturer certifications as agreed in your development plan Technical skills: - Windows 7/10 - Microsoft Office 2013 or above - endpoint - Solarvista Client - Adhoc software as required - MS Windows Server 2008 R2 or above - Windows RDS - MS Exchange 2013 or above - Cisco switches - firewalls - Mitel Phone systems - EMC storage - VMware - VPN technologies - Active directory The successful candidate will have: - Successful track record in delivering high volume Desktop and Infrastructure Support services - Ability to troubleshoot and resolve network issues - Ability to configure switches, routers and firewalls - Proven problem solving skills - Excellent customer\communication skills. - A high degree of customer focus - Ability to prioritise workload - Able to provide suggestions for service improvement - Ability to stay calm in high-pressured situations - Able to work as part of a team or in a standalone situation - Experience of working in an ITIL environment This is an excellent opportunity to join an employee focused business

Resource Planning...

Manchester, Greater Manchester


How you will do it Support the design & development of standard planning models to support various business areas in delivery of performance targets. (Forecast models, Capacity Plans, Recruitment Plans, and Planning Packs etc.) To capture and understand the needs of internal/external departments for all aspects of forecasting, planning, resourcing, systems configuration and insight Reporting. Continually seek ways to improve supply and demand wastage through challenge and innovation and provide recommendations to the senior leadership team. Create accurate analytical and predictive models and effectively present them in readable format using visualisation methods. Create new reports which combine and summarise data from multiple sources to generate meaningful information, knowledge and insight. Creation and accountability of monthly, weekly, daily and interval level forecasting for all Front & Back Office Departments, ensuring variances are within tolerance. Empowering other roles to create their own analysis and reporting using available data and reporting tools - automation is a must. Creation and accountability for accurate headcount and recruitment planning for Field and Contact Centre Resource. Actively challenging the processes and techniques governing the work flow between forecasting, modelling and demand management by identifying areas for improvement based on market leading and proven methodology, communicating recommended resolutions and implementing these. Influence and guide senior managers across the business to assist with delivery and performance through detailed analysis and reporting. Maximise the use of workforce management tool to ensure that effective resource plans are developed. Define and document all relevant processes. The incumbent is expected to remain abreast of industry developments to ensure R&P capability remains aligned. Share best practise knowledge, support the development and deliver training within own area of subject matter expertise. Provide detailed analysis for "what if" scenarios. Manage the process and provide impact assessment of business changes. What we look for At least 3 years Contact Centre Planning & Forecasting experience. Must have experience of workforce management systems (ASPECT accredited user preferred) Full understanding and knowledge of end to end resource planning cycle incorporating Forecasting & Planning, Scheduling, Service Delivery and Management Information Change management capability Detailed knowledge of Telephony systems (Avaya) Field planning experience Familiarity of contact centre metrics and ability to adapt to market changes. Demonstrable knowledge of data spanning the following: ACD, IVR, WFM, Customer Satisfaction, Quality Monitoring, Excellent written and verbal communication skills Advanced excel skill (including VBA) Ability to translate complex data into management information Ideas orientated - analytical and intuitive and forms/conceives or resolves before acting Creative - can inspire, imaginative and inventive bringing new ides to the business Innovative - introduces or implements what is new or revolutionary Challenges the status quo in order to create continuous improvements Ability to negotiate and influence Accountable for own workload and is able to work using own initiative Aims to exceed expectations

Excellent Sales r...

West End, London

£20000.00 - £25000.00 per annum + OTE £35,000

***** Membership Sales ***** Lovely Location in London's West End ***** ***** Membership Sales ***** Lovely Location in London's West End ***** ***** Membership Sales ***** Lovely Location in London's West End ***** My client, due to expansion, is currently looking to recruit a further Membership Sales Executive for their small but very friendly team. The unique aspect of this role is that, whilst there is a big element of outbound calling, the nature of this client and their customer base means that nobody will resent you calling and there will be no unpleasant dialogues with prospects. The role is NOT based on contacting members of the public, the calls made are NOT cold and you will also benefit from a very, very quick sales cycle (upon making a successful contact) The offices are based just north of Oxford Street and it is a very easy commute from virtually everywhere and there are six different train stations within walking distance. The ideal candidate will have the following attributes - A good work ethic - The ability to make phone calls and speak to prospects - Commercial aware - Good initiative - IT aware - Able to plan own day (the role is not micro-managed) - Friendly and communicative - Motivated to earn very good commission (four figures in a month is very achievable) - Good team player The client is NOT a sales organisation and there is no undue and unfair pressure to hit unrealistic targets. The commission is very good and it is possible to start making a difference very early on. The service being sold is to a largely receptive audience and it is a delightful environment to work in. I know this to be true as I have a close relative working for this organisation and he loves it there. Please send your CV to me, Martin Warner, and I will get back to you as soon as possible

Network and Unifi...

Richmond upon Thames, London

£45000.00 - £60000.00 per annum + Many benefits

***** Network and Unified Comms Engineer ***** ***** Network and Unified Comms Engineer ***** ***** Network and Unified Comms Engineer ***** ***** Network and Unified Comms Engineer ***** Due to major expansion my client is actively looking to recruit a Network and Unified Comms Engineer to join their IT department - this wonderful company is based 100 yards from a mainline station and is very easy to commute to The successful candidate will be responsible for - Supporting Network and Unified Communications technologies (on a UK wide basis) - Supporting Cisco, Juniper, McAfee, Palo Alto based estates - Supporting regional hubs - Working with vendors and third party suppliers - Security procedures - BAU - Ad hoc project based work - Layer 2 and 3 support - Firewall management - Content filtering - User and technical documentation - Service enhancements - Market and technical research - Providing value add to new strategies and innovations - Remediation processes To be considered for this role you need to have experience in, at least most, of the following... - LAN switches - WAN - Cisco unified comms - Scripting - the ability to develop network standards - strong network technology experience - Excellent communication skills - Self starter - Team player I have an in-depth job spec that I will send to interested parties Please send your CV to me, Martin Warner, and I will get back to you asap

Commissions Analyst

Manchester, Greater Manchester

£27000 - £33000 per annum + benefits,

Commissions Analyst What you will do This role will work as part of the Sales Reporting & Commissions team, for a global company supporting a sales team of over 500 direct UK sellers. The role is responsible for the timely and accurate process of calculating sales commissions. The role will also be expected to support sales reporting when needed. How you will do it As the Commissions Analyst you will be responsible for all commissions' activities, including: commission calculations, queries, analytics, data manipulation/analysis and payroll. You will also be responsible for working with sales teams to provide analysis and support regarding commission schemes and calculations. You will be required to provide support and ad-hoc reports to the Senior Leadership Team. You will have responsibility for building new commission calculators to fit the rules of the schemes. You will be required to apply professional judgement based on the analysis of quantitative data and information. Screens, categorises and resolves data integrity issues. And also participate in commissions modelling, monthly accruals and reporting activity. In this role you will perform various ad-hoc financial analysis, drive and support simplification, standardisation and best practices. What we look for Essential *Advanced Excel skills (Macros, SUMIF(S) / VLOOKUP / PIVOT TABLES / Complex IF Statements / INDEX / INDIRECT *Strong interpersonal, written and verbal communication skills *Good report writing skills Preferred *Experience or knowledge of various ERP systems (JDE, Mentor, Oracle etc.) *Good understanding of the Microsoft Office Packages