What you will do
Based within our Customer Monitoring Centre in Cheetham Hill, our Customer Service Advisors are the first point of contact for all of our Monitored customers. Our customer service advisors support customers with everything from account queries, technical support to live Monitoring. You will build relationships with customers and take ownership of all enquiries ensuring the service and support you provide is the very best available. Working within a team of experts where each member of staff is rewarded with on-going training, cross-skilling and fantastic career progression opportunities, enabling you to forge a lasting and rewarding future with a market-leading brand in a secure and expanding marketplace.
How you will do it
*Dynamically interacting with live activations from customers Security and Fire systems
*Liaising with Police and Fire control
*Answering customer service calls in line with company processes and procedures
*Providing customers with advice on how to operate and test their security systems
*Booking engineer visits, liaising with engineers and customers regarding bookings
*Accurately imputing information onto computer systems
*Attending all necessary company training
*Always maintain customers confidentiality
*Following the shift pattern of 2 days (07:00 - 19:00), 2 nights (19:00-07:00) and 4 off
What we look for
*To be customer focused with a proactive, can-do attitude
*Adhere and deliver our company Values
*We look for ambition and willingness to learn rather than extensive experience as we like our employees to progress within our business.
*This is a customer focus role so an excellent telephone manner
*Attention to detail and excellent spoken and written English is essential
*Any contact centre or customer service experience will be an advantage.
If you are successful we can offer you a company culture that promotes work life balance including hybrid working option, a commitment to continued learning and development, access to mental health support, a fantastic benefits package which includes a competitive salary, pension, life assurance, employee assistance program, employee referral scheme, discount on our security products plus voluntary schemes for childcare vouchers, cycle to work, eye care vouchers and holiday purchase.
***Please note - the shift pattern is - 2 days (07:00 - 19:00), 2 nights (19:00-07:00) and 4 off***